Complaints Ladder
In order for the complaints ladder to work effectively, please ensure that you follow the guidance when deciding who to speak to regarding your complaint; this will help us to manage your concerns so that it can be dealt with appropriately and up-levelled where necessary.
For additional guidance, please view our complaints policy.
Stage 1
Incident:
- Playground dispute
- Friendship issue
- Initial complaint about behaviour or incident in the classroom
Heard by: Class teacher
Stage 2
Incident:
- Recurring incidents
- Continued friendship issues.
- Bullying
- General complaints that need escalation from Class Teacher.
Heard by: Key Stage Lead
Stage 3
Incident:
- Racist incidents
- Sexual incidents
- Incidents and issues regarding a member of staff (if the member of staff is a member of the Senior Leadership Team, please refer to Stage 5).
Heard by: Assistant Principals
Stage 4
Incident:
- Safeguarding
- Serious, repeated concerns about behaviour and incidents.
- Incidents and issues regarding Assistant Principals.
- General complaints that need escalation from Key Stage Leads or Assistant Principals
Heard by: Principal or Vice Principal
Stage 5
Incident:
- Complaints should only be taken to this stage once the complaints ladder process has been followed and you are not satisfied with the response.
- Available through the form on the Academy website.
- Complaints about the Academy Principal
- Safeguarding concerns
Heard by: Academies Director
Stage 6
Incident:
- Safeguarding
Heard by: Governing Board